Shipping & Returns
We offer free local curbside pickup and delivery within the GTA.
Items usually ship within 2-3 business days from time of order. Shipping times will vary depending on delivery destination.
*Please note delivery times may be delayed during COVID-19*
Returns & Exchanges
We think you'll really love your order but for any reason you don't, we will gladly exchange it or refund your money.
- Returns or exchanges may be made within 14 days from date of purchase
- Shipping labels for returned or exchanged items will not be provided
- The cost of shipping will not be included in your refund
- All returns will be inspected to ensure item is unused and in great condition
- Please email us at firstname.lastname@example.org with your original order information to begin the return/exchange process
Shipping & Return Policy
Our shipping & return policy is designed to make your shopping experience smooth, hassle-free, and enjoyable. Please review the details below before you make a purchase to ensure you understand our terms and conditions.
Processing Time: Our team works diligently to process and ship your orders as quickly as possible. Orders are typically processed and shipped within 1-2 business days from the time of order placement.
Local Curbside Pickup: We offer free local curbside pickup for customers within the Greater Toronto Area (GTA). Once your order is ready, we will notify you with pickup instructions and location details.
Free Local Delivery: We are pleased to provide free local delivery within the GTA. Please allow 1-2 business days for your order to be delivered after it has been processed.
Standard Shipping: Shipping times will vary depending on the delivery destination. You will receive a notification once you're package has been shipped.
Return & Exchange Policy:
Free Returns & Exchanges: We want you to be completely satisfied with your purchase. If you are not, we offer free returns and exchanges for all items within 14 days of the delivery date. Returned items must be in their original condition, unworn, unwashed, and with all original tags attached.
Return & Exchange Process: To initiate a return or exchange, please contact our customer service team at email@example.com with your order number and reason for return/exchange. We will provide you with a prepaid shipping label to send the item(s) back to us.
Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
Exchanges: If you wish to exchange an item, please contact our customer service team, and we will help facilitate the exchange process. We will ship the new item(s) to you as soon as we receive the original item(s) in satisfactory condition.
Please note that we reserve the right to deny a return or exchange if the item(s) returned do not meet our return policy requirements.
If you have any questions or concerns, please do not hesitate to reach out to our customer service team at firstname.lastname@example.org. We are here to help and make your shopping experience a positive one!
Thank you for choosing to shop at Sweet Layla. We appreciate your business and look forward to serving you and your little ones!